Refund Policy

1. Overview

At Build With Castro, we take pride in delivering top-tier full-stack web engineering, search optimization, and digital infrastructure services. Because our work involves specialized engineering labor, dedicated professional time, and custom digital configuration, our refund policy is structured to ensure fairness for both parties.

2. Project Deposits & Milestone Payments

Most custom web development, optimization, and digital setup projects require an initial deposit or milestone payment before work commences:

• Before Work Begins: If you cancel a project before any engineering or design work has commenced, you may be eligible for a partial refund minus any administrative or processing fees.
• Once Work Has Commenced: Initial deposits are strictly non-refundable once our team has allocated resources, set up staging environments, or begun execution on your project scope.

3. Digital Services & Intangible Goods

Due to the nature of digital services, custom code deployment, search engine optimization (SEO/AEO/GEO) campaigns, and social media verification assistance:

• All completed services, consultations, and digital deliverables are final sale.
• Fees paid for third-party subscriptions, domain names, hosting setups, or external platform registration costs are strictly non-refundable.

4. Exceptional Circumstances & Disputes

We strive for 100% client satisfaction. If you encounter technical roadblocks, delays on our end, or feel that a delivered milestone did not meet your agreed-upon specifications, please contact us directly. We are always committed to working through revisions or adjustments to ensure your project is completed to professional standards.

5. Contact Us

If you have any questions regarding our Refund Policy or wish to discuss an active project agreement, please contact our team:

• Email: hello@buildwithcastro.tech
• Direct WhatsApp: +237 673 019 647